Phenom Athletica – Product FAQs
Q1: How does Phenom Athletica differ from other sportswear brands?
A: Most sportswear brands cater to a wide range of activities and prioritize mass-market appeal. At Phenom Athletica, we focus exclusively on performance—using scientific design, technical fabrics, and athlete-driven feedback to create apparel that enhances movement, comfort, and endurance, especially for tennis.
Q2: What makes your apparel more performance-oriented?
A: Every product is built with technical engineering in mind. From the structure of seams to the breathability of fabrics, our clothing is designed to support the unique physical demands of sport. This means better range of motion, reduced distractions, and apparel that works as hard as the athlete wearing it.
Q3: Is Phenom Athletica more expensive than other activewear brands?
A: Our pricing reflects premium materials, innovation, and craftsmanship. While we may cost more than generic sportswear, our garments are built for performance and durability, offering long-term value over fast-fashion alternatives.
Q4: Who is Phenom Athletica made for?
A: We design for dedicated athletes, from ambitious amateurs to high-level competitors. Whether you play recreationally or train professionally, Phenom Athletica is made to help you move better, feel stronger, and perform at your peak.
Q5: Are your products suitable for any sport?
A: Our gear is versatile enough for any movement-based disciplines that require agility, precision, and comfort. That said, everything we make is designed with the kind of intensity and attention to detail that high-performance training demands using the latest technologies.
Q6: Do you use sustainable or ethical practices?
A: Yes. We are committed to responsible sourcing, ethical manufacturing, and eco-friendly packaging. While performance is our primary mission, we believe in doing it responsibly—for athletes, and for the planet.
Q7: Why should I trust your gear for high-level training?
A: Because we don’t guess—we test each technical and design aspects. Every product undergoes field testing with real athletes.
Phenom Athletica – Delivery & Shipping FAQs
When will my order arrive?
Orders are processed and dispatched within 2-3 business day from our warehouse in USA. In rare cases it may take a little longer
due to high demand, stock updates, or an item you ordered may no longer be available in stock at the time of order. If that happens, we’ll notify you


Estimated delivery times within USA
- Standard Shipping: 3–7 business days
- Express Shipping: 1–5 business days
- Remote or regional areas: Please allow up to 5–8 business days
Need something urgently or ordering around Christmas? Visit our [Shipping & Delivery page] for peak season updates and more info.
Can I track my delivery?
Absolutely.
If you have a Phenom Account:
- Log in to your account to view real-time order status and tracking updates.
- Or use our chatbot—just select ‘Track My Order’.
If you checked out as a guest: - Use the Order Tracking tool on our site—you’ll just need your order number
Once your order ships, we’ll email your tracking ID and link—check your spam or junk folder just in case it lands there.
Still can’t find it? Reach out to us at info@phenomathletica.com or via our Live Chat.
My order hasn’t arrived—what should I do?
If your expected delivery date has passed or your tracking hasn’t updated, don’t worry.
Reach out to our Customer Service team via Live Chat , Message or email us at info@phenomathletica.com, and we’ll track it down for you.
I only received part of my order. Where’s the rest?
Sometimes we ship orders in multiple parcels, especially if items are large, from different collections, departments or stored separately.

Still missing something? Contact our support team with your order number and the missing item name, and we’ll sort it out quickly.
What if I received a faulty or defective item?
We take product quality seriously. If you’ve received a faulty item, contact us right away at info@phenomathletica.com or through Live Chat or message us for a faster turnaround
Please include:
- Your order number
- The item name/number
- A description of the fault (and a photo, if possible)
We’ll get this resolved quickly.
The item I received looks different from what I saw online. What now?
If your item looks different from the product on our site, we sincerely apologize.
Send a photo and your order number to info@phenomathletica.com, and we’ll check that the correct item was sent—and get it sorted for you fast.
Where do you ship from?
All orders are shipped from warehouse in USA.
Phenom Athletica – Ordering FAQs
Can I change or cancel my order?
We process orders fast to get them to you as quickly as possible—so once an order is placed, we’re unable to make changes or cancel it.
If you made a mistake, don’t stress—you can use our FREE returns process once your order arrives.
Visit our [Returns Policy] page for how to return your item.
How do I care for my Phenom Athletica gear?
To keep your gear performing at its best:
- Machine wash cold with similar colors
- Use a gentle cycle
- Avoid bleach, fabric softeners, and dryer sheets
- Tumble dry on low heat
- For best results, place garments in a laundry bag to protect against snags from Velcro, hooks, or zippers
Our performance fabrics are built to last—treat them right, and they’ll go the distance with you.
Do I need to create an account to place an order?
You can check out as a guest, but we recommend creating an account for:
- Order history access
- Exclusive offers
- Faster checkout
It’s quick, easy, and totally worth it.
I placed an order but haven’t received a confirmation email—what’s happening?
First, check your spam or junk folder. If it’s still missing, there might be a typo in your email address.
Reach out to our Customer Service team via Live Chat, message or email us at info@phenomathletica.com with as much info as you can (name, items ordered, and payment method), and we’ll confirm your order for you.
Are my details saved for future orders?
If you create an account, your order history, shipping info, and preferences will be saved—making future checkouts faster and smoother.
If you checked out as a guest, you can still view your order using your order number and billing postcode.
Why was my order cancelled?
Sometimes, due to high demand or stock updates, an item you ordered may no longer be available. If that happens, we’ll notify you and issue a full refund immediately.
(Please note: banks may take 1–2 business days to process the refund back to your account.)
Need clarification? Contact us via Live Chat or email info@phenomathletica.com and we’ll look into it right away.
Can I pre-order or reserve products?
Not at the moment—but we’re working on it.
To be first in line for new drops, restocks, and exclusive releases, sign up for our newsletter at the bottom of our homepage.
Can I exchange an item I ordered online?
We currently don’t offer direct exchanges.
If you need a different size or color, just return the original item for a refund and place a new order.
Returns are quick and free—check our [Returns Policy] for full details.
Why you don’t accept change of mind returns?
Due to the premium nature of our garments and our commitment to maintaining the highest standards of hygiene and product integrity, we do not accept returns for change of mind, wrong size selection, or personal preference. Returns are only accepted in the case of a genuine fault, defect, or if the item is damaged upon arrival.
We encourage customers to refer to our detailed size guide and reach out to our support team before purchasing, to ensure the right fit and style.
Thank you for your understanding and support of our high-performance mission.