SHIPPING & RETURNS POLICY

At Phenom Athletica, we are committed to delivering a seamless shopping experience. Please read the following policies carefully before placing your order.

*Order Cancellation*

Due to our automated order processing system, orders cannot be cancelled once placed. We kindly ask you to double-check all order details before completing your purchase.

*Refunds & Returns*

*Faulty or Damaged Items*

We offer refunds only for items that are faulty or damaged.
If your order arrives defective or damaged, please contact our customer service team within 7 days of receiving the item. Include clear photographs of the issue to help us assess the situation promptly. Once approved, we’ll assist with the return process and arrange a refund.

*Change of Mind, Incorrect Size or Style*

If you ordered the wrong size or style, or simply changed your mind, you may return the item(s) within 7 days of receipt. Please note:

Refunds are not issued for change-of-mind returns. Instead, you will receive store credit.
All items must be returned in their original, unused condition with tags attached.
Customers are responsible for return shipping costs.
Change-of-mind returns are handled on a case-by-case basis, and we reserve the right to refuse returns if deemed unsatisfactory.
Please choose carefully as refunds are not issued for change-of-mind purchases.

Non-Returnable / Non-Refundable Items

For hygiene and safety reasons, the following items cannot be returned, exchanged, or refunded:

• Undergarments (e.g., boxers, bras, thongs)
• Headwear (e.g., caps, beanies, hats) – unless returned unused and in original condition
• Electronics (e.g., headphones) – unless found to be faulty and unused
Additionally:

All sale, clearance, and promotional items are considered Final Sale and are non-refundable under any circumstance.

Non-refundable items cannot be exchanged, so please ensure the correct size and style is selected before completing your purchase.

*Return Process*

If your return request is approved:

We will provide a return shipping label and instructions for sending your package back.
Do not send any items back without prior approval – unapproved returns will not be accepted.

Once we receive and assess the returned item:

A store credit or refund (if applicable) will be issued.
For faster processing, we recommend purchasing the new item separately once your return is approved.
For any return-related questions, you can always contact us at info@phenomathletica.com.au

*Shipping Information*

Orders are shipped from Australia or the USA, depending on product availability and your delivery location. Delivery times may vary slightly, but we aim to deliver all orders within 10–14 days.

Some items may be made to order to help reduce waste and support sustainable practices. While this may result in slightly longer processing times, it ensures each product is crafted with care and the highest quality standards.

We appreciate your patience and support in helping us contribute to a more sustainable future.

If you have any questions or require further clarification about any part of this policy, please don’t hesitate to contact our customer service team before placing your order.

*Shipping Responsibility*

Phenom Athletica is not responsible for any damages or losses that may occur during the shipment process. However, if you notice any damage or irregularities with your order upon delivery, please contact us immediately at info@phenomathletica.com.au, including photographic evidence. Our dedicated team will raise the issue with the shipping carrier on your behalf in an effort to resolve the matter.

We strive to ensure a seamless and satisfying experience from order to delivery.

Please note that any returned items that are deemed worn, untagged, or washed will be returned to you at your expense. No refunds or exchanges will be accepted on sale items under any circumstances.

Thank you for shopping with Phenom Athletica—where performance meets precision.